Case Study - ABCO Fire Protection
Industry - Service
Technology - Infrastructure
ABCO, Fire Protection designs, installs, repairs, services and inspects a wide variety of fire suppression and life safety systems. ABCO supplies portable and fixed systems and compliments these products with inspection, maintenance and certification services.
ABCO started to experience issues with their systems as technologies advanced and their needs increased. They quickly realized that their former IT provider was too reactive and didn’t feel the root cause of their issues were being identified.
Vizion's Solution for Client Success
It was clear that a fully supported infrastructure platform and proactive IT maintenance program was needed. In order to do so, Vizion launched a full-scale discovery project (typically 2-4 days) onsite to fully asses all systems and technologies. This allowed us to identify the current issues and/or potential threats and categorize them (Critical-Moderate-Low) in an effort to develop an ongoing IT strategy that best fit their needs and budget.
- Successfully partnered with ABCO to become their outsourced IT department, protect their infrastructure and keep up with day-to-day maintenance.
- ABCO’s IT systems now operate with 24/7/365 proactive monitoring and maintenance.
- Provided ABCO with a thorough yet flexible IT road map providing visibility into the future that incorporated their requirements, strategies and operational guidelines and procedures.
- Executed a full infrastructure upgrade that led to a more stable environment across multiple locations.
- Established and implemented a rapid response ticketing system and Service Desk Support and Solutions platform. This provides ABCO with fast and reliable solutions and insures problems are resolved quickly.
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