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Category: Services Industry
Company Background Industry: Service The Lakehouse Inn Winery is a boutique resort in Northeast Ohio located along the southern shore of Lake Erie in Geneva-on-the-Lake. The property consists of an eight-room bed and breakfast, four cottages, a full production winery, the Crosswinds Grille restaurant and a Spa. Business Issue The Lakehouse Inn Winery was experiencing year over year growth. To continue and sustain this growth, the owner needed better and faster access to data and much better reporting. Their current system, did a good job of running the operations/property, but was not capable of producing the desired information and reports quickly and accurately. Furthermore, there was no easy way to connect all the multiple data sources and departmental information other than traditional cut-n-paste methods. They desperately needed a tool to better analyze sales, reservations, costs, occupancy, food and beverage sales, spa performance and an overall way to better track customer
Company Background Industry - Service Technology - Infrastructure ABCO, Fire Protection designs, installs, repairs, services and inspects a wide variety of fire suppression and life safety systems. ABCO supplies portable and fixed systems and compliments these products with inspection, maintenance and certification services. Business Issue ABCO started to experience issues with their systems as technologies advanced and their needs increased. They quickly realized that their former IT provider was too reactive and didnt feel the root cause of their issues were being identified. Vizions Solution for Client Success It was clear that a fully supported infrastructure platform and proactive IT maintenance program was needed. In order to do so, Vizion launched a full-scale discovery project (typically 2-4 days) onsite to fully asses all systems and technologies. This allowed us to identify the current issues and/or potential threats and categorize them (Critical-Moderate-Low) in an